How long will it take for me to receive my order?
Once you place your order, it will take 1-2 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping".
What forms of payment do you take?
We accept all major credit cards, PayPal, and Apple Pay.
Where is my order?
You can check the status of your order in My Account. Please note that it can take some carriers up to 1 business day after an order has been shipped to show updates in tracking.
Can I change or cancel my order?
We do not have the ability to change or modify the products in an order. To cancel your order, please email TBD@wildelements.com with your order number as soon as possible and a member of our customer support team will assist you.
Can I change my shipping address?
Please email firstname.lastname@example.org with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information for a short time before your order ships.
What if my item is damaged, defective, or incorrect?
If any items are damaged or incorrect when you receive your order, email email@example.com with your order number and a photo of the items, and we will send you a replacement right away.
Where do you ship?
We ship to all 50 states in the US and Puerto Rico.
When will my order ship?
Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.
What types of shipping do you offer for US orders?
Free standard shipping is available for orders $50 and above. For orders less than $50, standard shipping is $6.
Rush shipping is also available for $35, and 2-Day for $45.
Please note that during promotions, these rates may change.
What is your return policy?
We hope you will love your Wild Elements products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email firstname.lastname@example.org with your order number and the items you wish to return, and a member of our customer support team will assist you with your return.
Returns within the US are free.
For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.
Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges will not be refunded.
How are refunds processed?
Refunds are issued back to the original payment method used. Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.
How do I change my subscription?
You can manage the products in your subscription through your Wild Elements account or by emailing us at email@example.com and our team will assist you with your subscription.
How do I cancel my subscription?
You can cancel your subscription through your Wild Elements account or by emailing us at firstname.lastname@example.org and our team will assist you with your cancellation.